Customers
Winning Ozwater’19 paper opens up a wider world for SA Water customers
A case study on how SA Water is meeting the needs of customers living with disability has been named the...
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Do you know your customers of the future?
Who are the customers of the future, what do they want and how can water utilities best serve them? These...
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Melbourne Zoo goes wild for water saving
Melbourne Zoo is doing its part for water saving, with half the water used at the zoo now recycled on...
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SA Water improves outcomes for 1.7 million customers
A focus on getting the basics right has led to continual improvement for SA Water, with the utility’s latest report...
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Sydney Water’s customer hub: Towards an enhanced customer experience
In line with its corporate Lifestream strategy, Sydney Water is driving towards a customer-centric (rather than asset-focussed) management of service...
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Water Corporation helping struggling customers pay their bills
The number of Water Corporation customers having their water shut off as a result of not paying their water bills...
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Victorian utility adopts innovative billing software to improve customer service
Coliban Water has implemented a new customer billing software to help people engage with the business when and how they...
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Victoria’s new water pricing framework rewards utilities that put customers first
A new water pricing framework that puts customer engagement at the heart of utilities’ submissions has led to fast-tracked approvals...
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Drought-affected community gets first ever water supply connection
Residents of a small town in northern New South Wales (NSW) will have a potable water supply connected to their...
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How SA Water is meeting changing customer expectations
In order to deliver on its vision of ‘world class water services for a better life’, SA Water is focused...
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The Australian Water Association is Australia’s biggest water network driving a sustainable water future as we share information and knowledge, connect members with industry and stakeholders, and inspire positive change.
Water Source is the Association’s online information hub for the water sector. It features articles, technical papers, podcasts, videos and resources on technology, the community, the environment, and business.